Have a Question?
Text us at (833) 763-0631 | Email support@HomeEXCEPT.com | Book a call
- Connect the gateway to the router using the provided ethernet cable.
- Plug in the gateway using the provided power adapter.
- Remove the plastic battery tabs from the tags.
- Place the tags near the gateway for the mesh network to form.
- Set-up the mobile app.
- Install the tags to your account (not required for pre-installed tags)
- Place your tags around the home.
- Set the tag icons and labels.
Frequently Asked Questions
Is this a monthly subscription?
No. Our personal plan and mobile updates are included forever with you hardware purchase.
Are there options for a monthly subscription?
When will I begin seeing data?
Immediately after set-up. When a tag moves it sends data every second. If the tag is not moving it sends environmental data every 30 seconds. If you see a "No Data" under a tag on the tag list check here.